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Article #380 - Adaptio enhanced SCS Print Job Does Not Print

Updated:10-26-2006 - Views: 517

The original SCS job prints but the template or form is not being applied to the print job.

Log files will be created when adaptio is not able to successfully apply a trigger to an SCS print job. The log files can be read by a text editor such as Notepad and is generally self explanatory. You may need to recompile the template in FormPort Designer, or redefine the trigger information on the Form Definitions tab in the Adaptio Management Utility. Refer to the Adaptio Help document or the FormPort Designer Manual.

For additional troubleshooting help when only the SCS data is printed and no template is applied, contact I-O?s Technical Support group. You will need to provide the following files found in the Adaptio installation directory (typically c:|Program Files|I-O Corporation|Adaptio):

The print file will be named something like 25SCS123 where the 25 represents the print session number and the 123 represents a unique print job number.

The trigger log called 25SCS123_dat_trig.log and 25SCS123_dat_job.log. The 25SCS123 is the print file name described above.

The template file will have an ?fpf? file extension.

The form definitions file will be called ?forms.cfg?.

In the root directory (Drive C:) there is another required file called ?adaptio_FP.log?. This file must be saved immediately after the problem print job is run. Because this file is recreated each time an Enhanced SCS print job is printed from any Enhanced SCS print session, make sure this file is saved before any other jobs are run.

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